Privacy Policy – Hayora

This Privacy Policy describes how Hayora (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.hayora.store (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether a customer, visitor, or other individual whose information we collect. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations. Updated versions will be posted on the Site with a revised “Last updated” date.

We collect personal information about you to provide the Services, communicate with you, process orders, and comply with legal obligations. The types of information we collect depend on how you interact with us. We may use your information to communicate about your account, orders, returns, or exchanges, improve our Services and website experience, prevent fraud and maintain security, and send marketing or promotional communications if you have consented.

The personal information we collect directly from you may include your name, address, email, phone number, order information, billing and shipping details, payment information, account login credentials, shopping behavior such as items in your cart or wishlist, and customer support communications. We may also collect information automatically using cookies, pixels, and similar technologies, which may include device information, browser information, IP address, network details, and usage patterns. Additionally, we may receive information from third parties, including vendors and service providers such as Shopify and payment processors, to process orders, manage accounts, or deliver marketing services.

We use your personal information to provide products and services, process payments, fulfill orders, manage returns or exchanges, enable posting of reviews, send promotional communications, personalize advertising, monitor and prevent fraudulent activity, and provide customer support. Cookies are used to improve site functionality, remember user preferences, run analytics, and enhance the Services. Most browsers accept cookies by default, though you may adjust settings to block or delete them, which may affect the functionality of the Site.

We may share your personal information with vendors and service providers performing services on our behalf, business and marketing partners including Shopify for advertising purposes, affiliates or within our corporate group, and in connection with legal obligations, mergers, acquisitions, or to enforce terms of service. We do not sell sensitive personal information. User-generated content, such as reviews, may be publicly visible and we cannot control how others access or use this information. Our Site may contain links to third-party websites, for which we are not responsible for privacy practices or content.

We take reasonable measures to protect your personal information, but no security system is perfect. Personal information is retained as long as necessary to provide Services, comply with legal obligations, or resolve disputes. Depending on your location, you may have rights to access, correct, or delete personal information, receive a copy or transfer information, limit or object to certain uses of your information, withdraw consent where applicable, and opt out of targeted advertising or sale/sharing of personal information. Requests can be submitted via our contact details, and verification may be required.

If you have concerns about how we handle your personal information, you may contact us at hayorastore@gmail.com or DM on Instagram @hayora.store. You may also have the right to file a complaint with your local data protection authority. Your information may be transferred, stored, or processed outside your country, including the United States, using recognized transfer mechanisms or as permitted by law.